Course Modules

WELCOME TO BUSINESS MANAGEMENT 1 (BB40)

WELCOME TO BUSINESS MANAGEMENT 1 (BB40) WELCOME TO BUSINESS MANAGEMENT 1 (BB40)

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Weekly Schedule Weekly Schedule 2

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Mrs. Jackson's Office Hours Mrs. Jackson's Office Hours 3

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Video - How to learn/navigate through Canvas Video - How to learn/navigate through Canvas 4

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ORIENTATION AND COURSE INFORMATION

ORIENTATION AND COURSE INFORMATION ORIENTATION AND COURSE INFORMATION

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SYLLABUS - Business Management I SYLLABUS - Business Management I 1

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Assignment

FORM - PARENT/STUDENT STATEMENT OF UNDERSTANDING FORM - PARENT/STUDENT STATEMENT OF UNDERSTANDING 100 2

assignment 3265599 1

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ONLINE EXPECTATIONS ONLINE EXPECTATIONS 3

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Classroom Policies & Procedures Classroom Policies & Procedures 4

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RESOURCES FOR EACH LESSON RESOURCES FOR EACH LESSON 5

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MODULE 1 -1.00 Understand the planning and organizing role of management 1.01 - 4 DAYS - JAN. 7-12

MODULE 1 -1.00 Understand the planning and organizing role of management 1.01 - 4 DAYS - JAN. 7-12 MODULE 1 -1.00 Understand the planning and organizing role of management 1.01 - 4 DAYS - JAN. 7-12

Context Module Sub Header

READ THIS- you are responsible for knowing this information for tests/exams 1

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1.01 DISCUSS EMPLOYMENT OPPORTUNITIES IN BUSINESS MANAGEMENT AND ADMINISTRATION 1.01 DISCUSS EMPLOYMENT OPPORTUNITIES IN BUSINESS MANAGEMENT AND ADMINISTRATION 2

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Context Module Sub Header

What Do You Know? 3

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1.01 So What? 1.01 So What? 4

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Quiz

1.01 PD-025 Pretest 1.01 PD-025 Pretest 5

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Careers in Business (A) 6

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

PD25 PowerPoint Presentation - GO FOR IT! PD25 PowerPoint Presentation - GO FOR IT! 7

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

PD25 Discussion Guide PD25 Discussion Guide 8

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Assignment

1.01 - CAREER OPPORTUNITIES -Video/ Questions 1.01 - CAREER OPPORTUNITIES -Video/ Questions 100 9

assignment 3265612 1

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Discussion Topic

1.01 STARTER - 1.01 Discussion 1 1.01 STARTER - 1.01 Discussion 1 100 10

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

PD25 Student Handout Objective A PD25 Student Handout Objective A 11

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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1.01 Careers in business 1.01 Careers in business 12

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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1.01 Business management careers 1.01 Business management careers 13

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1.01 Finance careers 1.01 Finance careers 14

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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1.01 Marketing careers 1.01 Marketing careers 15

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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1.01 Summary (A) 1.01 Summary (A) 16

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

1.01 PD-025 Individual Activity 1: Business Careers 1.01 PD-025 Individual Activity 1: Business Careers 100 17

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Discussion Topic

1.01 STARTER 1.01 Discussion 2 1.01 STARTER 1.01 Discussion 2 100 19

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

1.01 PD-025 Total Recall (A) 1.01 PD-025 Total Recall (A) 100 20

quiz 3265623 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Making It in the Business World (B) 21

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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1.01 Making it in the business world 1.01 Making it in the business world 22

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

PD25 Student Handout Objective B PD25 Student Handout Objective B 23

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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1.01 Education 1.01 Education 24

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1.01 Skills and traits 1.01 Skills and traits 25

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Discussion Topic

1.01 STARTER - Discussion 1.01 3 1.01 STARTER - Discussion 1.01 3 100 26

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

1.01 PD-025 Make It Pay! 1.01 PD-025 Make It Pay! 100 27

assignment 3265630 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

1.01 PD-025 The Gray Zone 1.01 PD-025 The Gray Zone 100 28

assignment 3265631 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

1.01 PD-025 Individual Activity 2- CHOOSE A BUSINESS CAREER 1.01 PD-025 Individual Activity 2- CHOOSE A BUSINESS CAREER 100 29

assignment 3265632 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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1.01 PD-025 Glossary - KNOW THESE TERMS! 1.01 PD-025 Glossary - KNOW THESE TERMS! 30

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

1.01 Summary (B) 1.01 Summary (B) 31

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Proof of Learning 32

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Discussion Topic

1.01 QUIZLET - PREPARE FOR TEST 1.01 QUIZLET - PREPARE FOR TEST 100 33

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

1.01 PD-025 Total Recall (B) 1.01 PD-025 Total Recall (B) 100 34

quiz 3265637 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

1.01 PD-025 Posttest - 1.01 - Careers in Bus. Mgmt. 1.01 PD-025 Posttest - 1.01 - Careers in Bus. Mgmt. 100 35

quiz 3265638 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

1.01 PD-025 Learning Guide 1.01 PD-025 Learning Guide 36

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Explore the Web 37

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External Url

Business administration job description: Is this career for you? Business administration job description: Is this career for you? 38

external_url 3265640 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

Business and finance careers. Business and finance careers. 39

external_url 3265641 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

Career videos. [Video]. Career videos. [Video]. 40

external_url 3265642 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

Career Cluster Videos Playlist. [Videos]. Career Cluster Videos Playlist. [Videos]. 41

external_url 3265643 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

Careers and occupations list: Business. Careers and occupations list: Business. 42

external_url 3265644 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

Best business jobs. Best business jobs. 43

external_url 3265645 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

PD-025 Student Handout BW PD-025 Student Handout BW 44

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Instructor Section 45

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

PD-025 Student Handout Color PD-025 Student Handout Color 46

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Page

PD25 About This LAP PD25 About This LAP 47

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Page

PD25 On the Bookshelf PD25 On the Bookshelf 48

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Attachment

PD25 Individual Activity 1 PD25 Individual Activity 1 49

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

PD25 Individual Activity 1 Answer Guide PD25 Individual Activity 1 Answer Guide 50

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

PD25 Individual Activity 2 PD25 Individual Activity 2 51

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

PD25 Group Activity 1 PD25 Group Activity 1 52

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

PD25 Learning Guide PD25 Learning Guide 53

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

PD25 Learning Guide Key PD25 Learning Guide Key 54

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

PD25 Group Activity 2 PD25 Group Activity 2 55

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

PD25 Posttest PD25 Posttest 56

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

PD25 Posttest Key PD25 Posttest Key 57

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

PD25 Posttest Grader PD25 Posttest Grader 58

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

Feedback Feedback 59

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1.02 -CONCEPT OF MANAGEMENT - SM-001 Manage This! - 6 DAYS - JAN 13-20

1.02 -CONCEPT OF MANAGEMENT - SM-001 Manage This! - 6 DAYS - JAN 13-20 1.02 -CONCEPT OF MANAGEMENT - SM-001 Manage This! - 6 DAYS - JAN 13-20

Context Module Sub Header

1.02 EXPLAIN THE CONCEPT OF MANAGEMENT 1

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Context Module Sub Header

READ THIS- you are responsible for knowing this information for tests/exams 2

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Attachment

1.02 PowerPoint Presentation 1.02 PowerPoint Presentation 3

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

1.02 Discussion Guide 1.02 Discussion Guide 4

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

1.02 So What?-2 1.02 So What?-2 5

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Context Module Sub Header

It’s Manageable (A) 6

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Discussion Topic

1.02 STARTER 1 - What do managers do?? 1.02 STARTER 1 - What do managers do?? 100 7

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

1.02 Student Handout Objective A 1.02 Student Handout Objective A 8

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

1.02 It’s manageable 1.02 It’s manageable 9

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Page

1.02 What managers do 1.02 What managers do 10

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Page

1.02 What managers need 1.02 What managers need 11

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Assignment

1.02 POSTER/Flyer/Rubric -5 FUNCTIONS OF MANAGEMENT -UPLOAD ASSIGNMENT HERE! 1.02 POSTER/Flyer/Rubric -5 FUNCTIONS OF MANAGEMENT -UPLOAD ASSIGNMENT HERE! 100 12

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Discussion Topic

1.02 STARTER 2 - Why is body language important?? 1.02 STARTER 2 - Why is body language important?? 100 13

discussion_topic 3265674 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

1.02 VIDEO - Body Language of Leaders 1.02 VIDEO - Body Language of Leaders 14

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Page

1.02 Summary (A) 1.02 Summary (A) 15

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Context Module Sub Header

Management Up Close (B) 16

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

1.02 Student Handout Objective B 1.02 Student Handout Objective B 17

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

1.02 Management up close 1.02 Management up close 18

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Page

1.02 What managers manage 1.02 What managers manage 19

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Page

1.02 Summary (B 1.02 Summary (B 20

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Quiz

1.02 SM-001 Individual Activity 1: Management Matchup 1.02 SM-001 Individual Activity 1: Management Matchup 0 21

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

1.02 Individual Activity 1 Answer Guide 1.02 Individual Activity 1 Answer Guide 22

attachment 3265683 0

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Discussion Topic

1.02 STARTER 3 - Levels of Management 1.02 STARTER 3 - Levels of Management 23

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Discussion Topic

1.02 STARTER 4 - What level manager would you like to be? 1.02 STARTER 4 - What level manager would you like to be? 24

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Quiz

1.02 Individual Activity 2: Management Evaluation 1.02 Individual Activity 2: Management Evaluation 98.01 25

quiz 3265686 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

1.02 Individual Activity 2 1.02 Individual Activity 2 26

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

1.02 CASE STUDY - Activity 1.02 CASE STUDY - Activity 100 27

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Discussion Topic

1.02 STARTER 5 - Ethics Question- What should she do?? 1.02 STARTER 5 - Ethics Question- What should she do?? 100 28

discussion_topic 3265689 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Discussion Topic

1.02 STARTER- Types of managers 1.02 STARTER- Types of managers 100 29

discussion_topic 3265690 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

1.02 REVIEW 1.02 EXPLORE THE WEB 1.02 REVIEW 1.02 EXPLORE THE WEB 100 30

assignment 3265692 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

1.02 RUBRIC - oral presentation.pdf 1.02 RUBRIC - oral presentation.pdf 31

attachment 3265693 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

1.02 Upload Presentation Material Here 1.02 Upload Presentation Material Here 100 32

assignment 3265694 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Do This 33

context_module_sub_header 3265695 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Proof of Learning 34

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Quiz

1.02 Learning Guide 1.02 Learning Guide 99.99 35

quiz 3265698 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

1.02 Total Recall (B) 1.02 Total Recall (B) 100 36

quiz 3265699 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

1.02 Posttest 1.02 Posttest 100 37

quiz 3265700 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

1.02 POST TEST - UPLOAD YOUR ANSWERS HERE 1.02 POST TEST - UPLOAD YOUR ANSWERS HERE 100 38

assignment 3265701 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

1.02 SM1 Posttest Grader 1.02 SM1 Posttest Grader 39

attachment 3265702 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

1.02 Glossary 1.02 Glossary 40

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Context Module Sub Header

Explore the Web 41

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

Staffing. [Video]. Staffing. [Video]. 42

external_url 3265704 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

Four functions of management. [Video]. Four functions of management. [Video]. 43

external_url 3265705 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

Levels of management decision making. Levels of management decision making. 44

external_url 3265706 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

Five functions of management and leading. Five functions of management and leading. 45

external_url 3265707 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

Why there is a need for different levels in management. Why there is a need for different levels in management. 46

external_url 3265708 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

Roles and responsibilities of a manager in an organization. Roles and responsibilities of a manager in an organization. 47

external_url 3265709 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

What is organizational and business management? How do I manage? What is organizational and business management? How do I manage? 48

external_url 3265710 0

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External Url

Levels of management. Levels of management. 49

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External Url

Management basics and the manager job role. Management basics and the manager job role. 50

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Context Module Sub Header

Downloadable 51

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Attachment

SM-001 Student Handout SM-001 Student Handout 52

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Context Module Sub Header

Instructor Section 53

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Page

SM1 About This LAP SM1 About This LAP 54

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Page

SM1 On the Bookshelf SM1 On the Bookshelf 55

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Attachment

SM1 Group Activity 1 SM1 Group Activity 1 56

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Page

SMALL GROUP ACTIVITY 1 ANSWER KEY SMALL GROUP ACTIVITY 1 ANSWER KEY 57

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Attachment

SM1 Learning Guide SM1 Learning Guide 58

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Attachment

SM1 Learning Guide Key SM1 Learning Guide Key 59

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Attachment

SM1 Group Activity 2 SM1 Group Activity 2 60

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Attachment

SM1 Posttest Key SM1 Posttest Key 61

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Context Module Sub Header

Feedback 62

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Page

Feedback-2 Feedback-2 63

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1.03 DISCUSS THE NATURE OF MANAGERIAL PLANNING - 4 DAYS - JAN. 21-26

1.03 DISCUSS THE NATURE OF MANAGERIAL PLANNING - 4 DAYS - JAN. 21-26 1.03 DISCUSS THE NATURE OF MANAGERIAL PLANNING - 4 DAYS - JAN. 21-26

Discussion Topic

1.03 REVIEW FROM 1.02 CONCEPT OF MANAGEMENT 1.03 REVIEW FROM 1.02 CONCEPT OF MANAGEMENT 100 1

discussion_topic 3265726 1

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Context Module Sub Header

READ THIS- you are responsible for knowing this information for tests/exams 2

context_module_sub_header 3265727 0

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Discussion Topic

1.03 STARTER - Personal Goals 1.03 STARTER - Personal Goals 100 3

discussion_topic 3265728 1

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Attachment

1.03 BM1 Module Info.docx 1.03 BM1 Module Info.docx 4

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Assignment

1.03 VIDEO - Planning and Goal Setting in Management 1.03 VIDEO - Planning and Goal Setting in Management 100 5

assignment 3265730 1

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Assignment

1.03 SMART Goals - Video 1.03 SMART Goals - Video 100 6

assignment 3265731 1

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Assignment

1.03 SMART GOAL ASSIGNMENT 1.03 SMART GOAL ASSIGNMENT 100 7

assignment 3265732 1

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Discussion Topic

1.03 STARTER 2- NAME YOUR BUSINESS 1.03 STARTER 2- NAME YOUR BUSINESS 100 8

discussion_topic 3265733 1

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Assignment

1.03 What is Managerial Planning? 1.03 What is Managerial Planning? 100 9

assignment 3265734 1

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Discussion Topic

1.03 STARTER 3 - Plans for your business 1.03 STARTER 3 - Plans for your business 100 10

discussion_topic 3265735 1

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Assignment

1.03 Using Plans to Achieve Goals 1.03 Using Plans to Achieve Goals 100 11

assignment 3265736 1

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Assignment

1.03 Planning function of management-STEPS - CREATE GRAPHIC ORGANIZER 1.03 Planning function of management-STEPS - CREATE GRAPHIC ORGANIZER 100 12

assignment 3265737 1

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Assignment

1.03 Major Types of Plans 1.03 Major Types of Plans 100 13

assignment 3265738 1

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Discussion Topic

1.03 STARTER 4 - Planning in an Organizational Setting 1.03 STARTER 4 - Planning in an Organizational Setting 100 14

discussion_topic 3265739 1

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Assignment

1.03 VIDEO/ACTIVITY - Planning in an Organizational Setting 1.03 VIDEO/ACTIVITY - Planning in an Organizational Setting 100 15

assignment 3265740 1

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Discussion Topic

1.03 STARTER 5 - Steps in the Planning function of management 1.03 STARTER 5 - Steps in the Planning function of management 100 16

discussion_topic 3265741 1

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Assignment

1.03 Identifying Barriers to Planning 1.03 Identifying Barriers to Planning 100 17

assignment 3265742 1

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Discussion Topic

1.03 STARTER 6- Barriers 1.03 STARTER 6- Barriers 100 18

discussion_topic 3265743 1

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Assignment

1.03 POSTER PROJECT - 1.03 Managerial Planning 1.03 POSTER PROJECT - 1.03 Managerial Planning 100 19

assignment 3265744 1

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2.02 DESCRIBE MANAGERIAL DECISIONS IN STAFFING - SM-065 Dream Team Maker (Staffing) 6 DAYS - March15-21

2.02 DESCRIBE MANAGERIAL DECISIONS IN STAFFING - SM-065 Dream Team Maker (Staffing) 6 DAYS - March15-21 2.02 DESCRIBE MANAGERIAL DECISIONS IN STAFFING - SM-065 Dream Team Maker (Staffing) 6 DAYS - March15-21

Context Module Sub Header

READ THIS- you are responsible for knowing this information for tests/exams 1

context_module_sub_header 3266033 0

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Page

2.02 So What? -4 2.02 So What? -4 2

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Attachment

2.02 SM65 PowerPoint Presentation 2.02 SM65 PowerPoint Presentation 3

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Attachment

2.02 SM65 Discussion Guide 2.02 SM65 Discussion Guide 4

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External Url

2.02 Staffing. [Video]. 2.02 Staffing. [Video]. 5

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Context Module Sub Header

People First (A) 6

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Page

2.02 The importance of staffing 2.02 The importance of staffing 7

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Page

2.02 The staffing process 2.02 The staffing process 8

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Page

2.02 Summary (A)-7 2.02 Summary (A)-7 9

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Quiz

2.02 SM-065 Total Recall (A) 2.02 SM-065 Total Recall (A) 100 10

quiz 3266042 1

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Context Module Sub Header

Getting Strategic (B) 11

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Page

2.02 Getting strategic 2.02 Getting strategic 12

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Page

2.02 In-house influences 2.02 In-house influences 13

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Page

2.02 Time to plan 2.02 Time to plan 14

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Page

2.02 Summary (B)-7 2.02 Summary (B)-7 15

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Quiz

2.02 SM-065 Total Recall (B) 2.02 SM-065 Total Recall (B) 99.99 16

quiz 3266048 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Do This 17

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Quiz

2.02 SM-065 Individual Activity 1: Staffing Vocabulary Match 2.02 SM-065 Individual Activity 1: Staffing Vocabulary Match 100 18

quiz 3266050 1

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Quiz

2.02 SM-065 Individual Activity 2: Staffing Research 2.02 SM-065 Individual Activity 2: Staffing Research 19

quiz 3266051 0

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Assignment

2.02 SM-065 The Gray Zone 2.02 SM-065 The Gray Zone 100 20

assignment 3266052 1

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Assignment

2.02 SM-065 Make It Pay! 2.02 SM-065 Make It Pay! 100 21

assignment 3266053 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

2.02 ESSENTIAL QUESTIONS 2.02 ESSENTIAL QUESTIONS 100 22

assignment 3266054 1

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Page

2.02 SM-065 Glossary 2.02 SM-065 Glossary 23

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Context Module Sub Header

Proof of Learning 24

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Quiz

2.02 SM-065 Posttest 2.02 SM-065 Posttest 100 25

quiz 3266057 1

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Context Module Sub Header

Explore the Web 26

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External Url

Human resources. Human resources. 27

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External Url

Seven recruitment tools you need. Seven recruitment tools you need. 28

external_url 3266060 0

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External Url

Staffing as a management function. Staffing as a management function. 29

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External Url

Top 5 risks for understaffed small businesses. Top 5 risks for understaffed small businesses. 30

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External Url

Staffing function of management. Staffing function of management. 31

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External Url

Staffing process – Steps involved in staffing. Staffing process – Steps involved in staffing. 32

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External Url

Functions of management. Functions of management. 33

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External Url

Effects of globalization on human resources management. Effects of globalization on human resources management. 34

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External Url

A recipe for successful onboarding - and a handy onboarding checklist. A recipe for successful onboarding - and a handy onboarding checklist. 35

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External Url

What considerations does HR face when planning staffing needs? What considerations does HR face when planning staffing needs? 36

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External Url

Functions of management 101 – The importance of the top 5 functions. Functions of management 101 – The importance of the top 5 functions. 37

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2.03 DISCUSS MANAGERIAL CONSIDERATIONS IN DIRECTING -SM-066 Take Action (Managerial Considerations in Directing) - 6 DAYS - MARCH 22-29

2.03 DISCUSS MANAGERIAL CONSIDERATIONS IN DIRECTING -SM-066 Take Action (Managerial Considerations in Directing) - 6 DAYS - MARCH 22-29 2.03 DISCUSS MANAGERIAL CONSIDERATIONS IN DIRECTING -SM-066 Take Action (Managerial Considerations in Directing) - 6 DAYS - MARCH 22-29

Context Module Sub Header

READ THIS- you are responsible for knowing this information for tests/exams 1

context_module_sub_header 3266090 0

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Page

2.03 - So What? 2.03 - So What? 2

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Context Module Sub Header

What Do You Know? 3

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Quiz

2.03 SM-066 Pretest 2.03 SM-066 Pretest 4

quiz 3266093 0

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Page

2.03 -WHAT WE WILL DO IN 2.03 2.03 -WHAT WE WILL DO IN 2.03 5

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Attachment

2.03 SM66 PowerPoint Presentation 2.03 SM66 PowerPoint Presentation 6

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Attachment

2.03 SM66 Discussion Guide 2.03 SM66 Discussion Guide 7

attachment 3266096 0

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External Url

2.03 Directing. [Video]. 2.03 Directing. [Video]. 8

external_url 3266097 0

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Context Module Sub Header

Direct to Success (A) 9

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Page

2.03 Direct to success 2.03 Direct to success 10

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Page

2.03 Importance of directing 2.03 Importance of directing 11

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Page

2.03 Directing is... 2.03 Directing is... 12

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Page

2.03 Summary (A) 2.03 Summary (A) 13

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Quiz

2.03 SM-066 Total Recall (A) 2.03 SM-066 Total Recall (A) 99.99 14

quiz 3266103 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Action! (B) 15

context_module_sub_header 3266104 0

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External Url

2.03 Motivation part I principles of management. [Video]. 2.03 Motivation part I principles of management. [Video]. 16

external_url 3266105 0

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Page

2.03 Action! 2.03 Action! 17

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Page

2.03 Instructing 2.03 Instructing 18

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Page

2.03 Supervising 2.03 Supervising 19

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Page

2.03 Communicating 2.03 Communicating 20

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Page

2.03 Motivating 2.03 Motivating 21

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Page

2.03 Rewarding and disciplining 2.03 Rewarding and disciplining 22

wiki_page 3266111 0

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Page

2.03 Building group dynamics 2.03 Building group dynamics 23

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Page

2.03 Leading 2.03 Leading 24

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Page

2.03 What makes a good director? 2.03 What makes a good director? 25

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Page

2.03 Summary (B) 2.03 Summary (B) 26

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Quiz

2.03 SM-066 Total Recall (B) 2.03 SM-066 Total Recall (B) 100 27

quiz 3266116 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Do This 28

context_module_sub_header 3266117 0

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Discussion Topic

2.03 DISCUSSION QUESTION - What would you do?? 2.03 DISCUSSION QUESTION - What would you do?? 100 29

discussion_topic 3266118 1

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Discussion Topic

2.03 Discussion Question - WHAT DO YOU THINK? 2.03 Discussion Question - WHAT DO YOU THINK? 100 30

discussion_topic 3266119 1

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Discussion Topic

2.03 Discussion Question 3 2.03 Discussion Question 3 100 31

discussion_topic 3266120 1

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Assignment

2.03 NOTES - SECTION A - UPLOAD HERE 2.03 NOTES - SECTION A - UPLOAD HERE 100 32

assignment 3266121 1

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Assignment

2.03 NOTES - SECTION B- UPLOAD HERE 2.03 NOTES - SECTION B- UPLOAD HERE 100 33

assignment 3266122 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

2.03 SM-066 The Gray Zone 2.03 SM-066 The Gray Zone 100 34

assignment 3266123 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

2.03 SM-066 Make It Pay! 2.03 SM-066 Make It Pay! 100 35

assignment 3266124 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

2.03 SM-066 Individual Activity 1: Directing in Action 2.03 SM-066 Individual Activity 1: Directing in Action 99.96 36

quiz 3266125 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

2.03 SM-066 Individual Activity 2: Managers: Dutiful Directors or Missing the Mark? 2.03 SM-066 Individual Activity 2: Managers: Dutiful Directors or Missing the Mark? 100 37

quiz 3266126 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

2.03 SM-066 Glossary 2.03 SM-066 Glossary 38

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Context Module Sub Header

Proof of Learning 39

context_module_sub_header 3266128 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

2.03 ESSENTIAL QUESTIONS TO ANSWER 2.03 ESSENTIAL QUESTIONS TO ANSWER 100 40

assignment 3266129 1

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Assignment

2.03 Directing Infographic Activity - Project 2.03 Directing Infographic Activity - Project 100 41

assignment 3266130 1

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Quiz

2.03 SM-066 Posttest 2.03 SM-066 Posttest 100 42

quiz 3266131 1

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Context Module Sub Header

Explore the Web 43

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External Url

Functions of management - Planning, organizing, staffing and more. Functions of management - Planning, organizing, staffing and more. 44

external_url 3266133 0

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External Url

Leadership defined. Leadership defined. 45

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External Url

Manager evaluation criteria. Manager evaluation criteria. 46

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External Url

Directing as management function. Directing as management function. 47

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External Url

Importance of directing function. Importance of directing function. 48

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External Url

Directing function of management. Directing function of management. 49

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External Url

What is motivation? What is motivation? 50

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External Url

Motivation incentives - Incentive to motivate employees. Motivation incentives - Incentive to motivate employees. 51

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External Url

Directing function of management. Directing function of management. 52

external_url 3266141 0

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External Url

6 important features/characteristics of directing function: Organization management. 6 important features/characteristics of directing function: Organization management. 53

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External Url

What are the important functions of personnel management? What are the important functions of personnel management? 54

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External Url

Defining the functions of management. Defining the functions of management. 55

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Quiz

SM-066 Learning Guide SM-066 Learning Guide 56

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Context Module Sub Header

Downloadable 57

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Attachment

SM-066 Student Handout Color SM-066 Student Handout Color 58

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Attachment

SM-066 Student Handout BW SM-066 Student Handout BW 59

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Context Module Sub Header

Instructor Section 60

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Page

SM66 About This LAP SM66 About This LAP 61

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Page

SM66 On the Bookshelf SM66 On the Bookshelf 62

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Attachment

SM66 Individual Activity 1 SM66 Individual Activity 1 63

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Attachment

SM66 Individual Activity 1 Answer Guide SM66 Individual Activity 1 Answer Guide 64

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Attachment

SM66 Individual Activity 2 SM66 Individual Activity 2 65

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Attachment

SM66 Individual Activity 2 Answer Guide SM66 Individual Activity 2 Answer Guide 66

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Attachment

SM66 Group Activity 1 SM66 Group Activity 1 67

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Attachment

SM66 Group Activity 2 SM66 Group Activity 2 68

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Attachment

SM66 Student Handout Objective A SM66 Student Handout Objective A 69

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Attachment

SM66 Student Handout Objective B SM66 Student Handout Objective B 70

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Attachment

SM66 Learning Guide SM66 Learning Guide 71

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Attachment

SM66 Learning Guide Key SM66 Learning Guide Key 72

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Attachment

SM66 Posttest SM66 Posttest 73

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Attachment

SM66 Posttest Key SM66 Posttest Key 74

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Attachment

SM66 Posttest Grader SM66 Posttest Grader 75

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Context Module Sub Header

Feedback 76

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Page

Feedback-8 Feedback-8 77

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2.04 ORIENT NEW EMPLOYEES - HR:360 Just for You! Orient new employees - 4 DAYS - MARCH 16-19

2.04 ORIENT NEW EMPLOYEES - HR:360 Just for You! Orient new employees - 4 DAYS - MARCH 16-19 2.04 ORIENT NEW EMPLOYEES - HR:360 Just for You! Orient new employees - 4 DAYS - MARCH 16-19

Context Module Sub Header

READ THIS- you are responsible for knowing this information for tests/exams 1

context_module_sub_header 3266167 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

2.04 VIDEO - New Employee Orientation Essentials 2.04 VIDEO - New Employee Orientation Essentials 100 2

assignment 3266168 1

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Assignment

2.04 ORIENTING NEW EMPLOYEES - BRIEFING - READ THIS/TAKE NOTES/UPLOAD 2.04 ORIENTING NEW EMPLOYEES - BRIEFING - READ THIS/TAKE NOTES/UPLOAD 100 3

assignment 3266169 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

DO THIS! 4

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Assignment

2.03 Project - EMPLOYEE ORIENTATION PRESENTATION 2.03 Project - EMPLOYEE ORIENTATION PRESENTATION 100 5

assignment 3266171 1

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Assignment

2.04 CREATE AN INFOMERCIAL 2.04 CREATE AN INFOMERCIAL 100 6

assignment 3266172 1

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Context Module Sub Header

Proof of Learning 7

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Assignment

2.04 ESSENTIAL QUESTIONS TO ANSWER 2.04 ESSENTIAL QUESTIONS TO ANSWER 100 8

assignment 3266174 1

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Context Module Sub Header

Explore the Web - READ THESE ARTICLES 9

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External Url

Preparing for new-hire orientation day. Preparing for new-hire orientation day. 10

external_url 3266176 0

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External Url

A quick guide to employee orientation: Help for managers and HR. A quick guide to employee orientation: Help for managers and HR. 11

external_url 3266177 0

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External Url

Tips for effective employee orientation Tips for effective employee orientation 12

external_url 3266178 0

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External Url

Ways to impress a new employee Ways to impress a new employee 13

external_url 3266179 0

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External Url

Creative ideas for new employee orientation. Creative ideas for new employee orientation. 14

external_url 3266180 0

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External Url

5 tips for getting new employee job orientation right. 5 tips for getting new employee job orientation right. 15

external_url 3266181 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

3.01 DISCUSS THE NATURE OF CUSTOMER RELATIONSHIP MANAGEMENT - CR-016 Know When to Hold 'Em (Nature of Customer Relationship Management) - 4 DAYS - MARCH 22-25

3.01 DISCUSS THE NATURE OF CUSTOMER RELATIONSHIP MANAGEMENT - CR-016 Know When to Hold 'Em (Nature of Customer Relationship Management) - 4 DAYS - MARCH 22-25 3.01 DISCUSS THE NATURE OF CUSTOMER RELATIONSHIP MANAGEMENT - CR-016 Know When to Hold 'Em (Nature of Customer Relationship Management) - 4 DAYS - MARCH 22-25

Context Module Sub Header

READ THIS- you are responsible for knowing this information for tests/exams 1

context_module_sub_header 3266187 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.01 So What? Why is customer relationship management important?? 3.01 So What? Why is customer relationship management important?? 2

wiki_page 3266188 0

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Page

3.01 Customer Relationship Management - VIDEO 3.01 Customer Relationship Management - VIDEO 3

wiki_page 3266189 0

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Attachment

3.01 CR-016 PowerPoint Presentation 3.01 CR-016 PowerPoint Presentation 4

attachment 3266190 0

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Attachment

3.01 CR16 Discussion Guide 3.01 CR16 Discussion Guide 5

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.01 Customer Relationship Management Briefing - TAKE NOTES AND UPLOAD HERE 3.01 Customer Relationship Management Briefing - TAKE NOTES AND UPLOAD HERE 100 6

assignment 3266192 1

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Context Module Sub Header

It's All About Relationships (A) 7

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Page

3.01 CRM: More than just technology 3.01 CRM: More than just technology 8

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Page

3.01 CRM: How it's changing 3.01 CRM: How it's changing 9

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Page

3.01 CRM & CEM 3.01 CRM & CEM 10

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Page

3.01 Common CRM practices 3.01 Common CRM practices 11

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Page

3.01 CRM benefits 3.01 CRM benefits 12

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Page

3.01 Summary (A) -2 3.01 Summary (A) -2 13

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Quiz

3.01 CR-016 Total Recall (A) 3.01 CR-016 Total Recall (A) 100 14

quiz 3266200 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Relating to Your Business (B) 15

context_module_sub_header 3266201 0

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Page

3.01 Relating to Your Business 3.01 Relating to Your Business 16

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Page

3.01 CRM & organizational structure 3.01 CRM & organizational structure 17

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Page

3.01 CRM & corporate culture 3.01 CRM & corporate culture 18

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Page

3.01 CRM & business process management 3.01 CRM & business process management 19

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Page

3.01 CRM & continuous improvement 3.01 CRM & continuous improvement 20

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Page

3.01 Summary (B)-9 3.01 Summary (B)-9 21

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Quiz

3.01 CR-016 Total Recall (B) 3.01 CR-016 Total Recall (B) 100 22

quiz 3266208 1

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Context Module Sub Header

Do This 23

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Discussion Topic

3.01 DISCUSSION QUESTION - What would you do?? 3.01 DISCUSSION QUESTION - What would you do?? 100 24

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Assignment

3.01 RUN WITH CRM- WORKSHEET 3.01 RUN WITH CRM- WORKSHEET 100 25

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Quiz

3.01 CR-016 Individual Activity 1: CRM Match-Up 3.01 CR-016 Individual Activity 1: CRM Match-Up 100 26

quiz 3266212 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

3.01 CR-016 Individual Activity 2: Customer Relationships 3.01 CR-016 Individual Activity 2: Customer Relationships 99.96 27

quiz 3266213 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

3.01 CR-016 Tick, Tick, Boom! 3.01 CR-016 Tick, Tick, Boom! 100 28

quiz 3266214 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.01 CR-016 The Gray Zone 3.01 CR-016 The Gray Zone 100 29

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Assignment

3.01 CR-016 Make It Pay! 3.01 CR-016 Make It Pay! 100 30

assignment 3266216 1

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Page

3.01 CR-016 Glossary 3.01 CR-016 Glossary 31

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Context Module Sub Header

Explore the Web 32

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External Url

What is crm (customer relationship management)? What is crm (customer relationship management)? 33

external_url 3266219 0

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External Url

What exactly is touchpoint? What exactly is touchpoint? 34

external_url 3266220 0

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External Url

Customer relationship management. Customer relationship management. 35

external_url 3266221 0

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External Url

Customer relationship management. Customer relationship management. 36

external_url 3266222 0

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External Url

5 reasons why crm is important for small businesses. 5 reasons why crm is important for small businesses. 37

external_url 3266223 0

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External Url

The customer relationship management process. The customer relationship management process. 38

external_url 3266224 0

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Context Module Sub Header

Proof of Learning 39

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Assignment

3.01 ESSENTIAL QUESTIONS TO ANSWER 3.01 ESSENTIAL QUESTIONS TO ANSWER 100 40

assignment 3266226 1

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Quiz

3.01 CR-016 Posttest 3.01 CR-016 Posttest 100 42

quiz 3266228 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

3.02 Describe the use of technology in customer relationship management 3.02- CR:024 Just for You! Use Customer Relationship Management (CRM) technology- 3 DAYS - MARCH 29-31

3.02 Describe the use of technology in customer relationship management 3.02- CR:024 Just for You! Use Customer Relationship Management (CRM) technology- 3 DAYS - MARCH 29-31 3.02 Describe the use of technology in customer relationship management 3.02- CR:024 Just for You! Use Customer Relationship Management (CRM) technology- 3 DAYS - MARCH 29-31

Context Module Sub Header

READ THIS- you are responsible for knowing this information for tests/exams 1

context_module_sub_header 3266249 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Discussion Topic

3.02 WHAT WOULD YOU DO?? 3.02 WHAT WOULD YOU DO?? 100 2

discussion_topic 3266250 1

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Assignment

3.02 CRM Software Briefing - READ AND TAKE NOTES 3.02 CRM Software Briefing - READ AND TAKE NOTES 100 3

assignment 3266251 1

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Context Module Sub Header

Do This 4

context_module_sub_header 3266252 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.02 VIDEO - CRM Technology Changes - Watch and Answer Questions 3.02 VIDEO - CRM Technology Changes - Watch and Answer Questions 100 5

assignment 3266253 1

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Assignment

3.02 Article Assignment- Find and Keep the Customers You Want 3.02 Article Assignment- Find and Keep the Customers You Want 100 7

assignment 3266255 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

PROOF OF LEARNING - COMPLETE 8

context_module_sub_header 3266256 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.02 PROOF OF LEARNING - 3.02 3.02 PROOF OF LEARNING - 3.02 100 9

assignment 3266257 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

3.03 DEMONSTRATE A CUSTOMER SERVICE MINDSET - CR-004 Set Your Mind to It (Customer Service Mindset) - 2 DAYS - APRIL 12-14

3.03 DEMONSTRATE A CUSTOMER SERVICE MINDSET - CR-004 Set Your Mind to It (Customer Service Mindset) - 2 DAYS - APRIL 12-14 3.03 DEMONSTRATE A CUSTOMER SERVICE MINDSET - CR-004 Set Your Mind to It (Customer Service Mindset) - 2 DAYS - APRIL 12-14

Context Module Sub Header

READ THIS- you are responsible for knowing this information for tests/exams 1

context_module_sub_header 3266260 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.03 So What? 3.03 So What? 2

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Context Module Sub Header

What Do You Know? 3

context_module_sub_header 3266262 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

3.03 CR-004 Pretest 3.03 CR-004 Pretest 4

quiz 3266263 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

3.03 CR4 PowerPoint Presentation 3.03 CR4 PowerPoint Presentation 5

attachment 3266264 0

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Attachment

3.03 CR4 Discussion Guide 3.03 CR4 Discussion Guide 6

attachment 3266265 0

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Assignment

3.03 VIDEO/ASSIGNMENT - HOW TO DEVELOP A CUSTOMER SERVICE MINDSET 3.03 VIDEO/ASSIGNMENT - HOW TO DEVELOP A CUSTOMER SERVICE MINDSET 100 7

assignment 3266266 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

State of Mind (A) 8

context_module_sub_header 3266267 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.03 State of mind 3.03 State of mind 9

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.03 Do you mind? 3.03 Do you mind? 10

wiki_page 3266269 0

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Page

3.03 Mindset matters 3.03 Mindset matters 11

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Page

3.03 Summary (A)-10 3.03 Summary (A)-10 12

wiki_page 3266271 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

3.03 CR-004 Total Recall (A) 3.03 CR-004 Total Recall (A) 99.99 13

quiz 3266272 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Time for Action (B) 14

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Page

3.03 Time for action 3.03 Time for action 15

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Page

3.03 When to demonstrate a customer service mindset 3.03 When to demonstrate a customer service mindset 16

wiki_page 3266275 0

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Page

3.03 Get the guidelines 3.03 Get the guidelines 17

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Page

3.03 Ready, set, serve 3.03 Ready, set, serve 18

wiki_page 3266277 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.03 Summary (B)-10 3.03 Summary (B)-10 19

wiki_page 3266278 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

3.03 CR-004 Total Recall (B) 3.03 CR-004 Total Recall (B) 99.99 20

quiz 3266279 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Do This 21

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Discussion Topic

3.03 DISCUSSION QUESTION 3.03 DISCUSSION QUESTION 100 22

discussion_topic 3266281 1

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Quiz

3.03 CR-004 Individual Activity 1: Is It True? 3.03 CR-004 Individual Activity 1: Is It True? 100 23

quiz 3266282 1

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Quiz

3.03 CR-004 Individual Activity 2: Find the Mindset 3.03 CR-004 Individual Activity 2: Find the Mindset 99.96 24

quiz 3266283 1

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Assignment

3.03 CR-004 The Gray Zone 3.03 CR-004 The Gray Zone 100 25

assignment 3266284 1

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Page

3.03 CR-004 Glossary 3.03 CR-004 Glossary 26

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Assignment

EXTRA CREDIT - EASY A - HELP OUT THE YEARBOOK!! EXTRA CREDIT - EASY A - HELP OUT THE YEARBOOK!! 100 27

assignment 3266286 1

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Context Module Sub Header

Explore the Web 28

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External Url

What is customer service? The 7 essentials to excellent customer service What is customer service? The 7 essentials to excellent customer service 29

external_url 3266288 0

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External Url

Customer service tool #15: Adopt a customer first mindset Customer service tool #15: Adopt a customer first mindset 30

external_url 3266289 0

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External Url

Customer service and marketing. Customer service and marketing. 31

external_url 3266290 0

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External Url

Why customer service matters Why customer service matters 32

external_url 3266291 0

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External Url

Customer service tips and techniques. Customer service tips and techniques. 33

external_url 3266292 0

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Context Module Sub Header

Proof of Learning 34

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Quiz

3.03 CR-004 Learning Guide: Part I 3.03 CR-004 Learning Guide: Part I 35

quiz 3266294 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

3.03 CR-004 Posttest: Part I 3.03 CR-004 Posttest: Part I 50 36

quiz 3266295 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.03 CR-004 Posttest: Part II 3.03 CR-004 Posttest: Part II 50 37

assignment 3266296 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

3.04 INTERPRET BUSINESS POLICIES TO CUSTOMERS/CLIENTS - CR:007 Just for You! Interpret business policies to customers/clients - 3 DAYS - APRIL 27-29

3.04 INTERPRET BUSINESS POLICIES TO CUSTOMERS/CLIENTS - CR:007 Just for You! Interpret business policies to customers/clients - 3 DAYS - APRIL 27-29 3.04 INTERPRET BUSINESS POLICIES TO CUSTOMERS/CLIENTS - CR:007 Just for You! Interpret business policies to customers/clients - 3 DAYS - APRIL 27-29

Context Module Sub Header

READ THIS- you are responsible for knowing this information for tests/exams 1

context_module_sub_header 3266316 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.04 Interpreting Business Policies Briefing - READ AND COMPLETE 3.04 Interpreting Business Policies Briefing - READ AND COMPLETE 100 2

assignment 3266317 1

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External Url

3.04 Importance of policies & procedures. 3.04 Importance of policies & procedures. 3

external_url 3266318 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

3.04 How to interpret business policies for customers. 3.04 How to interpret business policies for customers. 4

external_url 3266319 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

3.04 How to interpret business policies for customers. 3.04 How to interpret business policies for customers. 5

external_url 3266320 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

DO THIS! 6

context_module_sub_header 3266321 0

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Discussion Topic

3.04 DISCUSSION QUESTION 1 3.04 DISCUSSION QUESTION 1 100 7

discussion_topic 3266322 1

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Discussion Topic

3.04 DISCUSSION QUESTION 2 - VIDEO - WHY YOU NEED WORKPLACE POLICIES/PROCEDURES 3.04 DISCUSSION QUESTION 2 - VIDEO - WHY YOU NEED WORKPLACE POLICIES/PROCEDURES 100 8

discussion_topic 3266323 1

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Assignment

3.04 ARTICLE ASSIGNMENT - READ AND UPLOAD ESSAY 3.04 ARTICLE ASSIGNMENT - READ AND UPLOAD ESSAY 100 9

assignment 3266324 1

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Context Module Sub Header

PROOF OF LEARNING - COMPLETE 10

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Assignment

3.04 ANSWER THESE QUESTIONS 3.04 ANSWER THESE QUESTIONS 100 11

assignment 3266326 1

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Context Module Sub Header

Explore the Web 12

context_module_sub_header 3266327 0

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External Url

How to create a refund and exchange policy? How to create a refund and exchange policy? 13

external_url 3266328 0

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External Url

When a customer says—'I don't care if it's against company policy.' When a customer says—'I don't care if it's against company policy.' 14

external_url 3266329 0

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External Url

Policies and procedures with customer focus. Policies and procedures with customer focus. 15

external_url 3266330 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

3.05 ADAPT COMMUNICATION TO THE CULTURAL AND SOCIAL DIFFERENCES AMONG CLIENTS - EI-033 Getting To Know You (Cultural Sensitivity) - 2 DAYS - APRIL 20-22

3.05 ADAPT COMMUNICATION TO THE CULTURAL AND SOCIAL DIFFERENCES AMONG CLIENTS - EI-033 Getting To Know You (Cultural Sensitivity) - 2 DAYS - APRIL 20-22 3.05 ADAPT COMMUNICATION TO THE CULTURAL AND SOCIAL DIFFERENCES AMONG CLIENTS - EI-033 Getting To Know You (Cultural Sensitivity) - 2 DAYS - APRIL 20-22

Context Module Sub Header

READ THIS- you are responsible for knowing this information for tests/exams 1

context_module_sub_header 3266335 0

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Page

3.05 So What? 3.05 So What? 2

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Page

3.05 ADAPT COMMUNICATION AMONG CLIENTS - BRIEFING 3.05 ADAPT COMMUNICATION AMONG CLIENTS - BRIEFING 3

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Context Module Sub Header

What Do You Know? 4

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Quiz

3.05 EI-033 Pretest 3.05 EI-033 Pretest 5

quiz 3266339 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

3.05 EI-033 PowerPoint Presentation 3.05 EI-033 PowerPoint Presentation 6

attachment 3266340 0

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Attachment

3.05 EI33 Discussion Guide 3.05 EI33 Discussion Guide 7

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Context Module Sub Header

Diversity: Know It (A) 8

context_module_sub_header 3266342 0

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External Url

3..05 Diversity in the workplace. [Video]. 3..05 Diversity in the workplace. [Video]. 9

external_url 3266343 0

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Page

3.05 What is diversity? 3.05 What is diversity? 10

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Page

3.05 Valuing diversity 3.05 Valuing diversity 11

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Page

3.05 Culture club 3.05 Culture club 12

wiki_page 3266346 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.05 Let’s be sensitive 3.05 Let’s be sensitive 13

wiki_page 3266347 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.05 Details, details 3.05 Details, details 14

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Page

3.05 Getting down to business 3.05 Getting down to business 15

wiki_page 3266349 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.05 Summary (A) 3.05 Summary (A) 16

wiki_page 3266350 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

3.05 EI-033 Total Recall (A) 3.05 EI-033 Total Recall (A) 100 17

quiz 3266351 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Cultural Sensitivity: Show It (B) 18

context_module_sub_header 3266352 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

3.05 Cultural awareness and sensitivity. [Video]. 3.05 Cultural awareness and sensitivity. [Video]. 19

external_url 3266353 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.05 Cultural sensitivity: Show it 3.05 Cultural sensitivity: Show it 20

wiki_page 3266354 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.05 Summary (B) 3.05 Summary (B) 21

wiki_page 3266355 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

3.05 EI-033 Total Recall (B) 3.05 EI-033 Total Recall (B) 99.9 22

quiz 3266356 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Do This 23

context_module_sub_header 3266357 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Discussion Topic

3.05 Discussion Question 1 3.05 Discussion Question 1 100 24

discussion_topic 3266358 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

3.05 EI-033 Individual Activity 1: Changes & Corrections 3.05 EI-033 Individual Activity 1: Changes & Corrections 99.96 25

quiz 3266359 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.05 EI-033 Individual Activity 2: Individual Research Activity 3.05 EI-033 Individual Activity 2: Individual Research Activity 100 26

assignment 3266360 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.05 EI-033 The Gray Zone 3.05 EI-033 The Gray Zone 100 27

assignment 3266361 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.05 EI-033 Glossary 3.05 EI-033 Glossary 28

wiki_page 3266362 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Explore the Web 29

context_module_sub_header 3266363 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

Cultural sensitivity. Cultural sensitivity. 30

external_url 3266364 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

About cultural diversity in the workplace. About cultural diversity in the workplace. 31

external_url 3266365 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

Cultural differences in the workplace. Cultural differences in the workplace. 32

external_url 3266366 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

Cultural body language differences. Cultural body language differences. 33

external_url 3266367 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

Valuing diversity. Valuing diversity. 34

external_url 3266368 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

Effective global communication requires cross-cultural sensitivity. Effective global communication requires cross-cultural sensitivity. 35

external_url 3266369 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

Cultural sensitivity skills in the workplace. Cultural sensitivity skills in the workplace. 36

external_url 3266370 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Proof of Learning 37

context_module_sub_header 3266371 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

3.05 EI-033 Learning Guide: Part I 3.05 EI-033 Learning Guide: Part I 38

quiz 3266372 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

3.05 EI-033 Posttest: Part I 3.05 EI-033 Posttest: Part I 100 39

quiz 3266373 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.05 EI-033 Posttest: Part II 3.05 EI-033 Posttest: Part II 40 40

assignment 3266374 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

3.06 HANDLING CUSTOMER/CLIENT COMPLAINTS - CR-010 Righting Wrongs (Handling Customer Complaints)- 4 DAYS - APRIL 26-30

3.06 HANDLING CUSTOMER/CLIENT COMPLAINTS - CR-010 Righting Wrongs (Handling Customer Complaints)- 4 DAYS - APRIL 26-30 3.06 HANDLING CUSTOMER/CLIENT COMPLAINTS - CR-010 Righting Wrongs (Handling Customer Complaints)- 4 DAYS - APRIL 26-30

Context Module Sub Header

READ THIS- you are responsible for knowing this information for tests/exams 1

context_module_sub_header 3266395 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.06 So What? 3.06 So What? 2

wiki_page 3266396 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

3.06 Handling customer complaints [Video]. 3.06 Handling customer complaints [Video]. 3

external_url 3266397 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

3.06 Handling complaints the right way. [Video]. 3.06 Handling complaints the right way. [Video]. 4

external_url 3266398 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

3.06 CR10 PowerPoint Presentation 3.06 CR10 PowerPoint Presentation 5

attachment 3266399 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

3.06 CR10 Discussion Guide 3.06 CR10 Discussion Guide 6

attachment 3266400 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Unhappy Campers (A) 7

context_module_sub_header 3266401 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.06 Unhappy campers 3.06 Unhappy campers 8

wiki_page 3266402 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.06 For real? 3.06 For real? 9

wiki_page 3266403 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.06 Counting the cost 3.06 Counting the cost 10

wiki_page 3266404 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.06 What's the problem? 3.06 What's the problem? 11

wiki_page 3266405 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.06 Summary (A) -2 3.06 Summary (A) -2 12

wiki_page 3266406 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

3.06 CR-010 Total Recall (A) 3.06 CR-010 Total Recall (A) 100 13

quiz 3266407 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

It's Handled (B) 14

context_module_sub_header 3266408 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.06 It's handled 3.06 It's handled 15

wiki_page 3266409 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.06 Just deal with it 3.06 Just deal with it 16

wiki_page 3266410 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.06 Summary (B) 3.06 Summary (B) 17

wiki_page 3266411 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

3.06 CR-010 Total Recall (B) 3.06 CR-010 Total Recall (B) 99.9 18

quiz 3266412 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Do This 19

context_module_sub_header 3266413 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

3.06 CR-010 Individual Activity 1: Is It True? 3.06 CR-010 Individual Activity 1: Is It True? 99.21 20

quiz 3266414 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

3.06 CR-010 Individual Activity 2: What Would You Do? 3.06 CR-010 Individual Activity 2: What Would You Do? 100 21

quiz 3266415 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.06 CR-010 The Gray Zone 3.06 CR-010 The Gray Zone 100 22

assignment 3266416 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.06 CR-010 Glossary 3.06 CR-010 Glossary 23

wiki_page 3266417 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Explore the Web 24

context_module_sub_header 3266418 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

How to talk to your angriest customers. How to talk to your angriest customers. 25

external_url 3266419 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

Handle consumer complaints effectively. Handle consumer complaints effectively. 26

external_url 3266420 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

Ten tips for effectively handling customer complaints. Ten tips for effectively handling customer complaints. 27

external_url 3266421 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

5 steps to handling a customer complaint. 5 steps to handling a customer complaint. 28

external_url 3266422 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Proof of Learning 29

context_module_sub_header 3266423 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

3.06 CR-010 Posttest: Part I 3.06 CR-010 Posttest: Part I 50 30

quiz 3266424 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.06 CR-010 Posttest: Part II 3.06 CR-010 Posttest: Part II 50 31

assignment 3266425 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

3.07 COMPANY BRANDING - CR: 006 Identify company's brand promise - 4 DAYS - MAY 3-7

3.07 COMPANY BRANDING - CR: 006 Identify company's brand promise - 4 DAYS - MAY 3-7 3.07 COMPANY BRANDING - CR: 006 Identify company's brand promise - 4 DAYS - MAY 3-7

Context Module Sub Header

READ THIS- you are responsible for knowing this information for tests/exams 1

context_module_sub_header 3266446 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.07 So What? 3.07 So What? 2

wiki_page 3266447 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

CR-006 PowerPoint Presentation CR-006 PowerPoint Presentation 3

attachment 3266448 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Attachment

CR6 Discussion Guide CR6 Discussion Guide 4

attachment 3266449 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Do You Promise? (A) 5

context_module_sub_header 3266450 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.07 What is a brand promise? 3.07 What is a brand promise? 6

wiki_page 3266451 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.07 Importance of brand promise 3.07 Importance of brand promise 7

wiki_page 3266452 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.07 In touch 3.07 In touch 8

wiki_page 3266453 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.07 Before doing business with the company 3.07 Before doing business with the company 9

wiki_page 3266454 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.07 While doing business with the company 3.07 While doing business with the company 10

wiki_page 3266455 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.07 After the sale 3.07 After the sale 11

wiki_page 3266456 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.07 Summary (A) 3.07 Summary (A) 12

wiki_page 3266457 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

3.07 CR-006 Total Recall (A) 3.07 CR-006 Total Recall (A) 99.68 13

quiz 3266458 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

You'd Better Recognize (B) 14

context_module_sub_header 3266459 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.07 Consider the factors 3.07 Consider the factors 15

wiki_page 3266460 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.07 How to identify your company’s brand promise 3.07 How to identify your company’s brand promise 16

wiki_page 3266461 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.07 Summary (B) 3.07 Summary (B) 17

wiki_page 3266462 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

3.07 CR-006 Total Recall (B) 3.07 CR-006 Total Recall (B) 100 18

quiz 3266463 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Do This 19

context_module_sub_header 3266464 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

3.07 CR-006 Individual Activity 1: Brand Promise Blanks 3.07 CR-006 Individual Activity 1: Brand Promise Blanks 100 20

quiz 3266465 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

3.07 CR-006 Individual Activity 2: Talking Touch Points 3.07 CR-006 Individual Activity 2: Talking Touch Points 99.87 21

quiz 3266466 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.07 CR-006 Delivering on Your Brand Promise 3.07 CR-006 Delivering on Your Brand Promise 100 22

assignment 3266467 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.07 CR-006 The Gray Zone 3.07 CR-006 The Gray Zone 100 23

assignment 3266468 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Page

3.07 CR-006 Glossary 3.07 CR-006 Glossary 24

wiki_page 3266469 0

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Context Module Sub Header

Explore the Web 25

context_module_sub_header 3266470 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
External Url

The language of branding: “Brand promise” The language of branding: “Brand promise” 26

external_url 3266471 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Context Module Sub Header

Proof of Learning 27

context_module_sub_header 3266472 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

CR-006 Practice Test: Part I CR-006 Practice Test: Part I 28

quiz 3266473 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.07 CR-006 Practice Test: Part II 3.07 CR-006 Practice Test: Part II 100 29

assignment 3266474 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

3.07 CR-006 Posttest: Part I 3.07 CR-006 Posttest: Part I 60 30

quiz 3266475 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.07 CR-006 Posttest: Part II 3.07 CR-006 Posttest: Part II 100 31

assignment 3266476 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

3.08 - PERSONAL BRANDING/SOCIAL MEDIA - 2 DAYS- MAY 10-13

3.08 - PERSONAL BRANDING/SOCIAL MEDIA - 2 DAYS- MAY 10-13 3.08 - PERSONAL BRANDING/SOCIAL MEDIA - 2 DAYS- MAY 10-13

Context Module Sub Header

READ THIS- you are responsible for knowing this information for tests/exams 1

context_module_sub_header 3266497 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.08 Social Media Branding Briefing - READ AND TAKE NOTES - UPLOAD HERE 3.08 Social Media Branding Briefing - READ AND TAKE NOTES - UPLOAD HERE 100 2

assignment 3266498 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.08 ARTICLE - Build Your Personal Brand on Social Media 3.08 ARTICLE - Build Your Personal Brand on Social Media 100 3

assignment 3266499 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.08 ARTICLE - How to Balance Your Professional Brand and Personal Brand on Social Media 3.08 ARTICLE - How to Balance Your Professional Brand and Personal Brand on Social Media 100 4

assignment 3266500 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.08 ARTICLE -Workplace Challenges Associated with Employees' Social Media Use 3.08 ARTICLE -Workplace Challenges Associated with Employees' Social Media Use 100 5

assignment 3266501 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.08 ARTICLE -Social Media Introduces Sticky Issues in the Workplace 3.08 ARTICLE -Social Media Introduces Sticky Issues in the Workplace 100 6

assignment 3266502 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.08 ARTICLES -Should your company encourage employees to use social media at work 3.08 ARTICLES -Should your company encourage employees to use social media at work 100 7

assignment 3266503 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

3.08 PROJECT - Company policy 3.08 PROJECT - Company policy 100 8

assignment 3266504 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

FINAL EXAM REVIEW ACTIVITIES - DO THESE/KNOW THESE!!! DO THEM OVER AND OVER UNTIL YOU GET A 100!

FINAL EXAM REVIEW ACTIVITIES - DO THESE/KNOW THESE!!! DO THEM OVER AND OVER UNTIL YOU GET A 100! FINAL EXAM REVIEW ACTIVITIES - DO THESE/KNOW THESE!!! DO THEM OVER AND OVER UNTIL YOU GET A 100!

Quiz

Bus Mgmt I Final Exam REVIEW QUESTIONS - PRACTICE THESE UNTIL YOU GET A 100! Bus Mgmt I Final Exam REVIEW QUESTIONS - PRACTICE THESE UNTIL YOU GET A 100! 100 1

quiz 3266505 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Quiz

Bus Mgmt I Practice Final Exam Teacher Made Bus Mgmt I Practice Final Exam Teacher Made 100 2

quiz 3266506 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

QUIZLET EXAM REVIEW - DO THESE!! QUIZLET EXAM REVIEW - DO THESE!! 100 3

assignment 3266507 1

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

HOMEWORK - FROM NOW UNTIL THE EXAM - STUDY AND PRACTICE ALL ASSIGNMENTS UNDER FINAL EXAM REVIEW ACTIVITIES - PRACTICE, PRACTICE, PRACTICE!!

HOMEWORK - FROM NOW UNTIL THE EXAM - STUDY AND PRACTICE ALL ASSIGNMENTS UNDER FINAL EXAM REVIEW ACTIVITIES - PRACTICE, PRACTICE, PRACTICE!! HOMEWORK - FROM NOW UNTIL THE EXAM - STUDY AND PRACTICE ALL ASSIGNMENTS UNDER FINAL EXAM REVIEW ACTIVITIES - PRACTICE, PRACTICE, PRACTICE!!

Context Module Sub Header

COMPLETE ALL EXAM REVIEW ASSIGNMENTS TO PREPARE FOR YOUR FINAL EXAM!! YOU ARE GOING TO DO GREAT!! 1

context_module_sub_header 3266508 0

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

$Students must get at least a {{ min_score }} on this item before the module is considered complete$ must view

Course Modules

WELCOME TO BUSINESS MANAGEMENT 1 (BB40)

ORIENTATION AND COURSE INFORMATION

MODULE 1 -1.00 Understand the planning and organizing role of management 1.01 - 4 DAYS - JAN. 7-12

READ THIS- you are responsible for knowing this information for tests/exams 1

What Do You Know? 3

Careers in Business (A) 6

Making It in the Business World (B) 21

Proof of Learning 32

Explore the Web 37

Instructor Section 45

1.02 -CONCEPT OF MANAGEMENT - SM-001 Manage This! - 6 DAYS - JAN 13-20

1.02 EXPLAIN THE CONCEPT OF MANAGEMENT 1

READ THIS- you are responsible for knowing this information for tests/exams 2

It’s Manageable (A) 6

Management Up Close (B) 16

Do This 33

Proof of Learning 34

Explore the Web 41

Downloadable 51

Instructor Section 53

Feedback 62

1.03 DISCUSS THE NATURE OF MANAGERIAL PLANNING - 4 DAYS - JAN. 21-26

READ THIS- you are responsible for knowing this information for tests/exams 2

2.02 DESCRIBE MANAGERIAL DECISIONS IN STAFFING - SM-065 Dream Team Maker (Staffing) 6 DAYS - March15-21

READ THIS- you are responsible for knowing this information for tests/exams 1

People First (A) 6

Getting Strategic (B) 11

Do This 17

Proof of Learning 24

Explore the Web 26

2.03 DISCUSS MANAGERIAL CONSIDERATIONS IN DIRECTING -SM-066 Take Action (Managerial Considerations in Directing) - 6 DAYS - MARCH 22-29

READ THIS- you are responsible for knowing this information for tests/exams 1

What Do You Know? 3

Direct to Success (A) 9

Action! (B) 15

Do This 28

Proof of Learning 39

Explore the Web 43

Downloadable 57

Instructor Section 60

Feedback 76

2.04 ORIENT NEW EMPLOYEES - HR:360 Just for You! Orient new employees - 4 DAYS - MARCH 16-19

READ THIS- you are responsible for knowing this information for tests/exams 1

DO THIS! 4

Proof of Learning 7

Explore the Web - READ THESE ARTICLES 9

3.01 DISCUSS THE NATURE OF CUSTOMER RELATIONSHIP MANAGEMENT - CR-016 Know When to Hold 'Em (Nature of Customer Relationship Management) - 4 DAYS - MARCH 22-25

READ THIS- you are responsible for knowing this information for tests/exams 1

It's All About Relationships (A) 7

Relating to Your Business (B) 15

Do This 23

Explore the Web 32

Proof of Learning 39

3.02 Describe the use of technology in customer relationship management 3.02- CR:024 Just for You! Use Customer Relationship Management (CRM) technology- 3 DAYS - MARCH 29-31

READ THIS- you are responsible for knowing this information for tests/exams 1

Do This 4

PROOF OF LEARNING - COMPLETE 8

3.03 DEMONSTRATE A CUSTOMER SERVICE MINDSET - CR-004 Set Your Mind to It (Customer Service Mindset) - 2 DAYS - APRIL 12-14

READ THIS- you are responsible for knowing this information for tests/exams 1

What Do You Know? 3

State of Mind (A) 8

Time for Action (B) 14

Do This 21

Explore the Web 28

Proof of Learning 34

3.04 INTERPRET BUSINESS POLICIES TO CUSTOMERS/CLIENTS - CR:007 Just for You! Interpret business policies to customers/clients - 3 DAYS - APRIL 27-29

READ THIS- you are responsible for knowing this information for tests/exams 1

DO THIS! 6

PROOF OF LEARNING - COMPLETE 10

Explore the Web 12

3.05 ADAPT COMMUNICATION TO THE CULTURAL AND SOCIAL DIFFERENCES AMONG CLIENTS - EI-033 Getting To Know You (Cultural Sensitivity) - 2 DAYS - APRIL 20-22

READ THIS- you are responsible for knowing this information for tests/exams 1

What Do You Know? 4

Diversity: Know It (A) 8

Cultural Sensitivity: Show It (B) 18

Do This 23

Explore the Web 29

Proof of Learning 37

3.06 HANDLING CUSTOMER/CLIENT COMPLAINTS - CR-010 Righting Wrongs (Handling Customer Complaints)- 4 DAYS - APRIL 26-30