3.06 CR-010 Glossary

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  1. Commission: A percentage of the total sale amount paid to the individual or business that makes the sale
  2. Complaint: A customer’s expression of dissatisfaction
  3. Goodwill: Positive feelings toward a business
  4. Personnel: A business’s employees
  5. Policy: A guideline explaining how employees are to act and how they are to deal with customers
  6. Procedure: The step-by-step process personnel follow in performing a specific task
  7. Profit: A business’s income after expenses
  8. Reputation: A business’s good name