3.03 CR-004 Posttest: Part II
- Due Apr 26, 2021 by 11:59pm
- Points 50
- Submitting a text entry box
You work at the help desk of an electronics store. Today, your supervisor will be observing you to see how well you demonstrate a customer service mindset. Write out your plan for how you’ll do so, remembering the steps you’ve learned in the LAP.
Rubric
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The student’s plan included intentions to…
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1. Concentrate on the customer.
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2. Use a pleasant tone of voice.
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3. Smile and make eye contact.
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4. Use the customer’s name.
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5. Listen carefully to what the customer says.
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6. Prepare to answer customer’s questions.
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7. Handle customer complaints properly.
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8. Thank the customer for her/his business.
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9. Follow through for the customer.
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10. Follow up with the customer.
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Total Points:
50
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