2.03 SM-066 Glossary
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- Communication: An exchange of information in which the words and gestures are understood in the same way by both the speaker and the listener
- Continuous: Ongoing; without stopping
- Creative process: The process, from idea to production, by which any idea becomes reality
- Directing: The management function of providing guidance to workers and work projects to achieve goals
- Executive management: Top-level management
- Instructing: The process of actually giving verbal or written instructions to employees
- Leadership: The ability to guide or direct the actions of others in a desired manner
- Management: The process of coordinating resources to accomplish an organization’s goals
- Motivating: The process of getting employees to strive to achieve management's objectives because they want to achieve them
- Negative reinforcement: The act of terminating or withdrawing something unpleasant when a desired response is given
- Positive reinforcement: The act of encouraging a desired response by giving something pleasant
- Quality standards: Established specifications used to measure the degree of excellence of a good or service
- Quantity standards: Established specifications used to measure the amount of work produced
- Reward: A tangible item that is given in return for someone’s service or accomplishment
- Supervising: Overseeing employees’ actions, monitoring their performance, and providing guidance and feedback
- Turnover: The rate at which an organization has to replace employees