3.01 ESSENTIAL QUESTIONS TO ANSWER

  • Due Apr 16, 2021 by 11:59pm
  • Points 100
  • Submitting a text entry box or a file upload
  • What should a manager do when things go wrong for a customer?
  • What are the goals of customer relationship management?
  • Why is it important to formulate a CRM strategy prior to implementing CRM processes and tools?
  • What are common CRM processes?
  • What is the role of customer experience management in CRM?
  • How do managers use customer information in CRM?
  • What role does corporate culture play in CRM?
  • What is the impact of organizational structure on CRM?
  • What is the relationship between CRM and continuous improvement?
  • How can CRM benefit a business?
1618631999 04/16/2021 11:59pm