3.02 VIDEO - CRM Technology Changes - Watch and Answer Questions

  • Due Apr 20, 2021 by 11:59pm
  • Points 100
  • Submitting a text entry box or a file upload

Watch the following video and answer the questions.

Podcast 1 - CRM Technology Changes Links to an external site.Podcast 1 - CRM Technology Changes

3.02 CRM Technology Changes

 

Directions: Students will answer the questions below after watching the video entitled: Podcast 1 - CRM Technology Changes Links to an external site.

 

  1. What is CRMT, and why is it so important to businesses today?

 

 

  1. What is CRM?

 

 

  1. Why is CRM important to businesses today?

 

 

  1. What is the purpose of CRM?

 

 

  1. What are some features of CRM?

 

 

  1. What are the primary goals for the CRM process?

 

 

  1. In the past customer information was kept on paper stored in files and file cabinets on the premise of the company. As a result of advances in technology, there is a shift from maintaining customer information on paper to a cloud-based system. List the advantages and disadvantages of having a cloud-based CRM system.

 

Advantages

Disadvantages

 

 

 

  1. What is the purpose of data automation?

 

  1. What advantages and disadvantages of data automation?

 

Advantages

Disadvantages

 

 

 

 

 

1618977599 04/20/2021 11:59pm