2.03 Building group dynamics

Directing includes helping employees work together as teams. It is not the process of hiring, training, and/or organizing employees and work teams. Those fall under other functions of management. However, directing does involve resolving conflict between employees. It is also important for managers to develop a team spirit. Managers must help employees build consensus and play off of each other’s strengths. For example, let’s say a team of employees is arguing over who is in charge of what tasks. Their manager can instruct each of them on what s/he is supposed to do, help them communicate with one another, and help them see the value of teamwork.