2.03 Rewarding and disciplining

One important method of motivating is positive and negative reinforcement. Positive reinforcement is the act of encouraging a desired response by giving something pleasant. Examples include bonuses, praise, awards, opportunities, or promotions. Negative reinforcement is the act of terminating or withdrawing something unpleasant when a desired response is given. For example, if employees meet deadlines and perform excellently, they may be allowed to work flexible hours, avoiding rush hour traffic and the inconvenience of a regimented schedule. Or, if employees reach their goals, they may receive less oversight from their boss, which lets them feel more free and independent. These types of reinforcement, both positive and negative, can reward employees enough to motivate their behavior in a way that benefits the company.

Managers also need to discipline employees who are not following directions or meeting expectations. Discipline can be a verbal or written warning, a performance improvement plan, a suspension, or a reassignment. Discipline can be unpleasant, but it’s an important aspect of directing. Managers can use discipline as a tool to get employees back on track. For example, let’s say Georgiana, a salesperson, has been receiving negative feedback for using inappropriate language and an unsympathetic communication style. Her manager, Darryl, could provide her with a verbal warning so she has a chance to improve.

When you think of rewards, your mind might go straight to money: raises, commission, and bonuses, for instance. However, businesses with a small budget can still reward employees in many nonfinancial ways. Watch this video from Easy Small Business HR to find out how: How To Reward Employees Links to an external site.