3.04 ANSWER THESE QUESTIONS

ANSWER THESE QUESTIONS FOR YOUR 3.04 QUIZ:

1. Define the term business policy
2. Identify characteristics of effective business policies
3. Describe reasons for having business policies
4. Explain types of business policies that affect customers
5. Discuss the role of employees in interpreting business policies
6. Explain when business policies should be interpreted
7. Explain guidelines for interpreting business policies to customers
8. Demonstrate procedures for interpreting business policies to customers