3.03 So What?

What does it mean to have a certain mindset? Don’t overthink it—this word means exactly what it sounds like! A mindset is a way you’ve set your mind to thinking—it’s an overall attitude or set of beliefs that guides your actions. An optimist, for example, has a positive mindset. S/He looks at the “bright side” of any situation. On the other hand, a pessimist has a negative mindset. S/He always sees the glass as “half empty.” Another example of mindset might be environmental consciousness. A person with this mindset continually looks for ways to care for the environment, whether it’s conserving energy by walking to school, setting up a neighborhood recycling program, picking up litter, etc. 

In business, it’s very important to have a mindset of customer service. When each member of the organization adopts this attitude, it benefits customers, employees, and the company itself. Learn more about how you can set your mind toward customer service!