3.03 State of mind

Have you ever noticed what a lot of advertisements have in common? No matter what the business is selling, the ads emphasize exceptional customer service. Here are just a few examples:

• Chewy Links to an external site.
• Discover Links to an external site.
• T-Mobile Links to an external site.
• Xfinity Links to an external site.

All of these businesses are attempting to make their attention to customer service stand out above the competition. They want to demonstrate that they have a customer service mindset.