Keep It Quality (Nature of Quality Management)
LAP-QM-001

Performance Indicator: QM:001
Curriculum Planning Level: Specialist (SP)

Curriculum Sequence:
Instructional Area: Quality Management
Performance Element: Understand the role and function of quality management to obtain a foundational knowledge of its nature and scope.
Performance Indicators:
Explain the nature of quality management (QM:001, LAP-QM-001) (SP) (This LAP)
Describe the nature of quality management frameworks (e.g., Six Sigma, ITIL, CMMI) (QM:002) (SP)
Discuss the need for continuous improvement of the quality process (QM:003) (SP)

Course Guides Addressed:
Introduction to Management
High School of Business: Principles of Management (available to authorized HSB programs only)

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